Shipping Policy

PROCESSING TIME

 

Our processing time for orders is 1-5 business days. This means that once you place an order with us, we'll start working on it right away and have it ready to ship within 1-5 business days. Please note that this does not include weekends or holidays. 

Items may take longer to process during Ramadan and Eid times.

 

SHIPPING METHODS

 

We offer several shipping options, including standard shipping, expedited shipping, and international shipping. The shipping options available to you will depend on your location and the items in your order.

Standard shipping typically takes 1-2 business days for delivery within the UK. 

For international shipping, delivery times will vary depending on your location and the customs policies in your country. Please note that any customs fees or taxes imposed by your country are your responsibility and are not included in our shipping fees.

 

LOST/DELAYED PACKAGES 

 

Munawwarah cannot take responsibility for delays that occur with our courier services. Additionally, Munawwarah cannot be held responsible for any lost parcels, because once the parcel has been dispatched by us, it is then the courier service's responsibility to deliver it. If your parcel does not reach you, you will have to submit claim forms with the courier company to start an investigation. You can email us for the link or go directly to the courier's website to initiate the claim. This can take several weeks and we will only consider refunding a lost item 70% of the current item value, (to cover missed stock-keeping time), 4 weeks after the estimated delivery date.

Munawwarah will always book orders to be delivered to the address provided. It is not Munawwarah's responsibility if the customer places an order with an incorrect or incomplete address. In addition, it is not Munawwarah’s responsibility if the customer is unavailable to receive a parcel. A note/card or text may be left by the courier or a message on tracking and it is the addressees responsibility to follow it up. This also applies for international deliveries.

 

SHIPPING FEES

 

Shipping fees are calculated based on the weight of your order and your shipping address. You'll be able to see the shipping fees for your order at checkout before you complete your purchase.

Please be advised that once an item has been shipped, the shipping fee is non-refundable. This policy is in place because the costs of providing shipping services have already been incurred at the time of shipment.

We understand that returning an item can be disappointing, and we want to be transparent about our refund policy. If you have any questions or concerns about this policy, please do not hesitate to contact our customer service team.